Forum Discussion
Push pubsub not sending usage logs location event on lost mode
First question that comes to mind - are you leaving it in the lost state for at least 5 minutes? Location won't be sent before then.
And are you seeing any other usage logs from enrolled devices at all?
Hi, thanks for reply.
First, yes USAGE LOGS are on and I managed to receive enrollment completion notifications before. And I have been keeping my device in lost state for more than 5 minutes. No lost mode location logs so far.
I am confused because as I mentioned before I was able to receive lost mode location usage logs before with pull subscription. Recently I tried to switch back and as with push nothing came up. I assume I am missing something in configuration but not sure what exactly.
Oh I see, I read the pull/push as usage logs in general but if you're getting some you should be getting all.
Presumably no change to the pubsub topics you've configured on the enterprise? And is there any difference in subscription between when it worked (pull) Vs now (push)?
I use the same topic for both pull and push subscriptions and I didn't change anything there. I use default configuration for both pull and push subscriptions, didn't change match. The only difference would be I also pass a token parameter in the endpoint of my push subscription but enrollment completion logs arrive okay. So it shouldn't be a problem I think. Can it be device android version or Device Policy app lacking certain permissions?
The Android version for the deployment scenario is fine, so I don't think that's the issue.
You could pull a bug report after 15+ mins in lost mode state and see if the device itself is sending things up?
I'll do some testing today also with my project.
