Forum Discussion
Zero trust not pushing profiles to devices
Hello. Maybe someone have solution for this. We bought some time ago Lenovo K11 tablets and our reseller added them to our ZT account. Now I wanted to enroll them, so I created everything in So...
Of course Zero Touch not Zero trust 🙂 my bad. I`ve tried with unassigning and assigning configs.
I`ve tested it on several networks and always the same results. I have all of policies and everything on Sophos side created. With this afw#sophos, I`ve tried and device appeared in Sophos. When I used QR code user-less then it`s worked too. So all my configs on Sophos working fine I think but ZT don`t sending it to devices.
I`m gonna try this with csv and will see
I'm pretty sure if the manual thing won't work, the csv won't make a difference so your reseller is 100% in charge to investigate (maybe with Google) why this happens and/or what's wrong here.
So, manual export/import didn`t work. There was error when importing that number of columns are not the same. But there strange info before that. There was info that applying profile might take few days. Then error about columns.
And I`m gonna add that i`ve checked colums options and tried to change it but still the same
I know about this "info message" but normally it took immediatelly place when i changed it on some less devices. Maybe this is different when done on a large number.
Your file should look like this:
"modemtype","modemid","serial","manufacturer","model","profiletype","profileid"
"IMEI","123456789012345","","Manufacturer","","ZERO_TOUCH","123456789"
