Forum Discussion
Renaming Managed Google Play Organization
Hello, we built our Managed Google Play connector in Intune like three years ago with our company name as organization name. Meanwhile our company name as slightly changed and since the company nam...
Hi philgood
How you doing?.
I will send you a private message shortly in regards to this.
Thanks, Reece
Hi Reece - sorry to bring up an old thread. We are having the same issue. Can you let me know if you got any further with this or if you can assist? Our Org name is a previous company name which we are no longer allowed to use and I just noticed it was on all Android Zero Touch enrolled devices on the home screen!
Thanks,
Adam.
Hi AdamBrowne
I hope you're doing well.
I'm sorry to hear you're experiencing this issue.
Could you please confirm who your MDM is? Have you reached out to them for assistance?
Best regards,
Reece
Doing well thank you sir.
Our MDM provider is Microsoft (Intune). I've logged a premier support ticket with them (2405310050001301 ) but still awaiting a response.
Any advise would be good around if the above user managed to get this renamed?
Hi AdamBrowne
So regarding this issue, we have reported it to Intune. In addition to, following your message, we have also reached out to Microsoft for an update. Do you recall when you submitted a ticket to them?
It might be best to wait for Intune's response before we proceed, as they will be the ones to implement the name change. However, I'm eager to hear what you learn from Intune, so please continue to update this thread as you receive more information.
Thank you - honestly I've only opened the call a few hours ago - with a sev B I think we have an 8h response. I'll keep the thread updated. I've also provided a link to this thread + the other thread mentioned above. I also suggested they should use the same API that the rest of the integration uses to update the name. I'll report back once I hear from MS. Worst case I'll go to our partner manager and ask for them to also push because lets be honest the "unenroll and re-enrol all devices after renaming" is a bit naff from MS's point of view.
Hey AdamBrowne
No problem at all, fingers crossed we get this solved for you.
I also noticed you are a new member, so welcome to the community ☺️. I'll send you a DM with all the things you can check out in the community.
Reece
Hello AdamBrowne ,
no, we did not manage to get it renamed yet.
Microsoft is still playing the "What are you talking about? What is the problem? Just unenroll ALL Android Devices ..."-Card.
If this is the only "solution", we consider switching MDM if we have to unenroll anyway.
Regards
Hey RE-RITS-TS,
We have a premier support ticket open (Not sure if you have normal or premier support and even then if its any better than 'normal') but if we get no traction I'll see if our MS Partner manager can help. I'll report back with the outcome of the ticket & partner support assistance either way... based on the other threads I'm going to say lets not hold our breath though, but fingers crossed.Hey AdamBrowne
Just checking in to see if there's any news on your premier support ticket. Any updates you can share? Feel free to pass along the ticket details, and I'll see what I can do from our end.
Also tagging yourself RE-RITS-TS to see if there were any updates from your end too?.
Thanks, Reece
Hey,
no news on our side.
Problem still exists and still burns.
Regards
Hey AdamBrowne ,
we finally managed to get our lab tenant connector renamed at least by Microsoft without unenrolling all devices beforehand, since Microsoft warned it may affect existing devices to rename without unenrolling.
As far as we can tell the existing testdevices were not harmed by the renaming, but the new connector name will only show on newly enrolled devices after the renaming. We are still in testing though.
Please keep us posted - I'm in the same boat running into dead ends with both Microsoft and Google. I still have a support ticket open with Microsoft. Any tips you can provide that could help me point the Microsoft Support person in the right direction would be greatly appreciated. I still cannot believe this is such a difficult issue to get resolved! It's VERY frustrating!
How did you manage getting this updated without disconnecting/reconnecting the Google Play account in Intune?
