Renaming Managed Google Play Organization

[RE-RITS-TS]

Hello,

we built our Managed Google Play connector in Intune like three years ago with our company name as organization name.

Meanwhile our company name as slightly changed and since the company name is shown on all corporate-owned android devices lock screen, we have a high interest in changing that to the correct name.

Unfortunately I can not find any way to change that company name. I can only delete that organization. I do not find a way to contact Google directly for that issue, so that is why I ended up here.

So here are the questions:

What exactly happens to our devices, if we disconnect and delete the organization and reconnect to a new organization with correct name? All devices will reset? All apps will be gone?

Are there other ways to configure what is shown on the lockscreen? Maybe it is possible to disable the display of the company name on the lockscreen completely?

Or is there a way to contact Google to change that name for us?

Any help appreciated. 😎

Regards

[Lizzie]

Hello @SM_IT,

Thanks for sharing this here, I'm sorry you are having a difficult time with this. I've just sent you a direct message to your community inbox (the little envelope at the top right of your screen). 

Hope to hear from you soon. 

Lizzie

[ReeceK]

Hey @AdamBrowne 

Just checking in to see if there's any news on your premier support ticket. Any updates you can share? Feel free to pass along the ticket details, and I'll see what I can do from our end.

Also tagging yourself @RE-RITS-TS to see if there were any updates from your end too?. 

Thanks, Reece

[RE-RITS-TS]

Hey,

no news on our side.

Problem still exists and still burns.

Regards

[ReeceK]

Hi @AdamBrowne 

So regarding this issue, we have reported it to Intune. In addition to, following your message, we have also reached out to Microsoft for an update. Do you recall when you submitted a ticket to them?

It might be best to wait for Intune's response before we proceed, as they will be the ones to implement the name change. However, I'm eager to hear what you learn from Intune, so please continue to update this thread as you receive more information.

[AdamBrowne]

Thank you - honestly I've only opened the call a few hours ago - with a sev B I think we have an 8h response.  I'll keep the thread updated. I've also provided a link to this thread + the other thread mentioned above. I also suggested they should use the same API that the rest of the integration uses to update the name. I'll report back once I hear from MS. Worst case I'll go to our partner manager and ask for them to also push because lets be honest the "unenroll and re-enrol all devices after renaming" is a bit naff from MS's point of view.

[ReeceK]

Hey @AdamBrowne 

No problem at all, fingers crossed we get this solved for you. 

I also noticed you are a new member, so welcome to the community ☺️. I'll send you a DM with all the things you can check out in the community.

Reece 

[ReeceK]

Hey @RE-RITS-TS 

Hope you're doing well and welcome to the community! 

I noticed a similar question to yours that got a response here.

Also, I'll look into your question further to make sure we find the right solution. I'll shoot you a message to confirm in the next few days. 

Cheers, Reece