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09-29-2023 04:16 AM - edited 10-12-2023 01:16 AM
Updated 12th October, 2023
Current status: Fix implemented
Issue description: We've received multiple reports that some approved apps are not displayed in the Managed Play store on devices.
Latest update:
Hello everyone,
Thank you for your patience and for your help to identify the problem. I've been informed by our Engineering Team that a fix has been implemented and those apps not displaying should now be visible. If you experienced this issue, please can I ask you to check if this has been resolved on your side?
Massive thanks,
Android Enterprise Customer Community Team
Previous update:
Current status: Under investigation
We've received multiple reports that some approved apps are not displayed in the Managed Play store on devices.
Our Engineering Team is aware of the issue and actively working on a fix to address this. Unfortunately, they don't have an estimated time for when the issue will be resolved. We will continue to monitor this.
Please comment on this post or if you are a Partner please create a support ticket via the Partner Portal, if you have similar reports or have any questions/feedback.
Thank you for your patience on this.
Android Enterprise Customer Community Team
(Big thanks to @matsm and @TomMuc for reporting this in the community)
Solved! Go to Solution.
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08-01-2024 04:07 AM - edited 08-01-2024 04:08 AM
Hello everyone,
Just closing this thread now as this has been resolved and I want to prevent any potential confusion. If you are experiencing something similar, please explore the rest of the community to see if this is already been mentioned or please do create a new post here in the community.
Thanks so much,
Lizzie
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09-29-2023 08:43 AM
On my test devices, only 7 apps from the collection were displayed during the error period.
Since the fix was implemented, all devices are loading the full collection in Managed Google Play again. One of the devices only updated the collection after a force stop Google Play, although this would probably have resolved itself after some time.
Many thanks for the quick fix!
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09-29-2023 08:49 AM
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09-29-2023 06:45 AM
Is the engineering team able to reproduce the problem?
I could provide bugreports where different services were set to verbose.
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09-29-2023 07:13 AM
Massive thanks for your reply here @Alex_Muc. I think the team have everything they need now, if this changes I will be sure to message you.
Speak to you soon (and welcome to the Customer Community).
Thanks again,
Lizzie
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