Work Profile and Photo profile not aligning

tiffany_f93
Level 1.5: Cupcake

‎06-13-2024 02:42 AM

When i go into the google messaging app on my android and add a photo there is a work profile. In this work profile there have are photos that have been deleted from the rest of the phone. They aren't in a google drive, one drive or on the phone itself. 

 

Please help. 

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2 REPLIES 2

ReeceK
Former Community Manager

‎06-13-2024 03:40 AM

Hey @tiffany_f93 

 

I hope you're doing well.

 

That's interesting. Have there been any recent MDM or organizational updates that affected other aspects of your device, aside from photos?

 

Since you have two profiles, have you checked both photo apps to see if the images are stored in either profile? It might also be helpful to use a file manager to check the images directory in both your personal and work profiles.

 

Thanks,
Reece

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rhj09
Level 1.6: Donut

‎06-24-2024 04:58 AM

Hey there,

 

It sounds like you're experiencing photos from a work profile appearing in your Google Messaging app, even though they've been deleted elsewhere. This can happen due to how work profiles manage data independently from your personal profile on Android devices.

 

Here are a few steps you can try to resolve this:

  1. Clear App Cache: Go to Settings > Apps > Google Messaging app > Storage > Clear Cache. This might help refresh the app and remove any cached data causing the issue.

  2. Check Work Profile Settings: Go to Settings > Work profile settings (or similar) and review permissions and data management settings. Ensure that photos or files are not unintentionally synced or stored within the work profile.

  3. Restart Your Device: Sometimes a simple restart can resolve temporary glitches and refresh app settings.

  4. Update App and Device: Make sure both your Google Messaging app and Android OS are up to date with the latest versions, as updates can often fix bugs and improve performance.

  5. Contact IT Admin (if applicable): If you're using a work profile managed by your organization, contact your IT administrator. They can provide insights into how profiles are managed and may assist in resolving the issue.

If the problem persists, consider reaching out to Google Support for further assistance tailored to the Google Messaging app and your specific Android device.

 

Hope this helps!