Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
Hi there
Are these devices registered for zero-touch? That'll be the first thing to confirm.
In addition to this, check if a configuration is applied to those devices (if they are listed in the ZTP), maybe switch them to "no configuration" and then back to the needed configuration again and check (this sometimes helps).
Right, then confirm they have a config applied, and validate the IMEIs are correct against devices that don't function.
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
Even its not a solution just to share that we handle our Samsung Devices via the Knox Portal instead of ZTP yet without issues so i cant say anything regarding Samsung and ZTP issues but because of the better functionality we decide to use both Systems until Google extends that to something similar. Maybe just take it into consideration.
In General your reseller should get into contact with Google via Partner community (i guess) with some sample Imeis to check whats going wrong here.
As i guess you are using same Network on both Devices (working and issuing) i will leave that out as a possible issue.
Theres no secure gap between Knox and ZTP. Both do ZTE.
Just to add this is just something i wanted to mention and not a solution. You may look into it with your reseller and also the manufacturer.
I assume you enroll them with latest firmware to ensure you get possible fixes already.
ZT is most definitely not more secure, so there's no reason not to try KME if you're interested in doing so. KME adds the benefit of allowing you to self-upload devices you own, which Google will not add to ZT.
How are you getting on?
Which does Samsung Knox as well. both do Zero-Touch-Enrollment the same way, just different systems.
