[Community tips] What guidance do you provide with new devices?
Hello everyone, I recently helped a family member set up their new phone (after their old one had a long and fruitful life 😃). It struck me how important it is to help, when needed, to guide someone through using a new device and highlight key features that they may be used to using (and any new ones). This made me think, this is a key area for work devices too and so I thought it might be interesting to hear how we do this across the community. For example, do you provide documentation with step-by-step instructions, guidance on device usage and key information, or assistance when switching device types or operating systems? It would be great to hear any tips you have for supporting colleagues with new devices, plus anything that would make your life easier when creating useful resources. Thanks so much, Lizzie[Community survey] Android App Management features and security
Hello everyone, We've had a couple of surveys this month, so I hope you don't mind another. Here in the Customer Community, one of our most popular topic areas is on app management, so I'm hoping this survey is an interesting one for you all. 🤞 It would be great to hear your thoughts and ideas on ways you would like application management features and security to develop further. If you have a spare moment, please take the short survey below and if you have any additional questions, please to reply to this topic below (by clicking 'Reply'). All of the feedback will be passed over to our Product team. Feel free to share this with any colleagues or others working in this area, as it would be great to get a good amount of feedback around this. Thank you in advance for taking the time to do this. 😀 Lizzie Loading… Interested in other surveys? It would be great to hear your feedback on AE secure logs.[Product Update] Android App Bundle support in Managed Google Play
Hey everyone, For those of you using private apps, I’m pleased to let you know that the Managed Google Play iframe now supports Android App Bundle uploads - enabling larger app sizes and the full benefits of app bundles. With this update, you can now create new private apps using app bundles (with Google generated signing key) and can migrate existing apps to the app bundle by enrolling in Play App signing. For full details on how this works please visit this Help Center article with information on migration of an existing APK to an app bundle. You can also find more information about using app bundles in this FAQ. We know many of you have requested this feature before and so we hope you find it useful. It would be great to hear your feedback. Thanks so much, LizzieIssue with G Suite Apps Being Marked as Disabled in Play Store
Hi everyone, We are facing an issue where G Suite apps like Google Sheets, Google Drive, and Google Docs are installed on our managed devices, but when we check them in the Google Play Store, they appear as disabled. In some cases, the apps are randomly disabled, requiring manual re-enabling. We have verified: Google Device Policy settings Apps are approved and allowed in the managed Play Store Despite these checks, the issue persists across multiple devices with G Suite apps. Has anyone else experienced this issue? If so, do you know of any workarounds or if there is an ongoing Google-side issue causing this? For reference, I have attached a screenshot showing the issue. Looking forward to insights from the community! Thanks, RupeshHow to Handle Delisted Apps in Google EMM During or After Device Provisioning?
Hi everyone, We’re facing an issue where managed Android devices get stuck, preventing app installations when an app included in a policy is delisted from the Play Store. For example, we had the package “com.Xplayer” in a device policy, but when calling Products: get, it returned: “googleapi: Error 404: No product was found for the given ID., notFound.” However, this app was available earlier, and despite its removal, using the Devices: update API still updates the policy without any error or warning. Additionally, there’s a possibility that an app is present on the Play Store when it is approved and added to the policy but later gets removed or delisted by Google. This could lead to installation failures and devices getting stuck. Has anyone encountered this before? How can we prevent devices from getting stuck when an app is delisted? Does EMM automatically remove such apps from policies, or do we need to handle it manually by checking each package ID? Is there any way to get notified when an app is removed from the Play Store? Without a proactive mechanism, devices remain in a stuck state, making large-scale device management challenging. Any insights or best practices would be greatly appreciated! Thanks!
Managed Google Play private app not available on Corporate-owned devices with work profile
Hi community, I'm encountering a strange issue and could use some guidance. A Google developer account released an app to Managed Google Play (so it's automatically private and not available on the public store) and entered our organization ID in the appropriate field. We can find the app on the iframe in our MDM (Microsoft Intune in this case), select it, and assign it to groups. Everything looks good: BYOD deployments (Personally-owned devices with work profiles) can install the app from the Managed Google Play store. However, COPE devices (Corporate-owned devices with work profiles) cannot search for it, and it's also not visible in the app collections we've created. Could there be a setting in the Google developer account's store listing that prevents availability for COPE devices? I've exhausted all options in Intune, including multiple store syncs, with no success. Intune is telling me, that the App is available to install on the specific COPE devices, but it does simply no appear. The only thing left to check is the Google developer account that released the app for us. Has anyone else experienced this issue? Any hints or suggestions would be greatly appreciated. Thanks! Walter
Issue with Copy/Paste Restriction in Intune MDM on Android Devices (Clipboard Editor Interaction)
Hi all, I’m currently experiencing an issue while setting up Intune MDM on Android devices related to restricting copy and paste to unmanaged apps. Specifically, the issue occurs when users copy text from the Teams app and try to paste within teams app. Here's what happens: After copying text, a message "Your organisation's data cannot be pasted here" immediately appears in the clipboard hud. The copied data seems blocked from being viewed, as the error message appears even before a paste attempt. Despite this, users can manually paste the copied content by long-pressing or selecting "Paste" from the text box. However, when trying to use the "paste from clipboard" feature, the warning message above is pasted instead of the copied content. We’ve set the Intune policy to allow copy/paste within managed apps, but the clipboard interaction seems to be problematic, especially with Gboard. It appears that Gboard, possibly due to Android 13 and 14’s Clipboard Editor, is treated as an unmanaged app, causing Intune’s data protection policies to block its access to the clipboard in a read-only state. Just to clarify: I want users to be able to copy and paste txt within managed apps only. So the allowed behavior of pasting with long press is fine, but I want to get rid of the block that we're getting. Here’s what we’ve tried: Added various exclusions to the Intune policy, including Gboard, Clipboard Editor, and other related apps (full list below), but the issue persists. Testing different configurations hasn’t led to a final solution, and there seems to be limited documentation specifically addressing this clipboard component in relation to Intune's data policies. We’ve escalated the issue internally but wanted to see if anyone in the community has encountered a similar problem or found a solution. Here’s the list of exclusions we’ve already added to the policy: Clipboard: com.android.clipboard SMS: com.google.android.apps.messaging SMS: com.android.mms SMS: com.samsung.android.messaging Native phone app: com.android.phone Google Play Store: com.android.vending Android system settings: com.android.providers.settings Android system settings: com.android.settings Google Maps: com.google.android.apps.maps Gboard: com.google.android.inputmethod.english Samsung: com.sec.android.inputmethod Gboard: com.google.android.inputmethod.latin Gboard: com.google.android.apps.inputmethod.hindi Gboard: com.google.android.inputmethod.pinyin Gboard: com.google.android.inputmethod.japanese Gboard: com.google.android.inputmethod.korean Gboard: com.google.android.apps.handwriting.ime Gboard: com.google.android.googlequicksearchbox Gboard: com.samsung.android.svoiceime Gboard: com.samsung.android.honeyboard Gboard: com.android.inputmethod.latin Teams app: com.microsoft.teams Any insights or suggestions would be greatly appreciated! This is my first time posting so apologies if this is the wrong space.
Action Required: Your app is not compliant with Google Play Policies
Hello everyone, We recently received a notification from Google Play stating that our private app, which is only deployed within our organization on professional devices with our MDM, is not compliant with their policies. The message we received is as follows: Action Required: Your app is not compliant with Google Play Policies The funny thing is, we have the same app deployed on another Google Developer account, only the package name is different and this one has not been flagged by Google. We are puzzled by this as our app is only shared on professional devices within our organization. We do not distribute it publicly and we never know if we really need to take action when we receive this type of alert. Has anyone else faced a similar issue? Why would Google Play randomly flag and potentially remove our app? Any insights or advice on how to resolve this would be greatly appreciated. Thank you!Non-work app in the Work profile
I have a work profile and I have company apps installed from intune. I also have 'personal' apps in the Work profile. These were added by me using the Work profile version of the Google Play store. As a result, I have work and non-work apps co-existing in the Work profile. My question is if my Employer can see those non-work apps and the app data which are in the Work profile?
