Forum Discussion
Can’t add work profile
The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.
I don’t see how this could be related to our MDM provider? Are you sure it’s not something related to Samsung devices considering that they implement their own Android One UI? We’re not seeing the issue with other Android manufacturers right now.
Hmm, thats strange.
My tests on a Samsung A33 with BYOD went fine in the past, didn't check on A14 but i have several fully managed Samsung devices working well on A14 as well.
I’ve opened a case with Samsung - I’ll report back when I have something substantial to share with the community.
The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.
Great to see you update here Dagareux. Really pleased you were able to get to the bottom of what was happening here. Thank you for coming back and sharing. Hopefully it is all smooth sailing from now on. Are all your devices now enrolled on to Android 14?
P.S - I hope you don't mind, but I've marked your updates as the 'Accepted Solution' here, let me know if you would prefer me to remove this. 🙂
I need to used with my work profile
