Google Deleted Account that Links Managed Play Store
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-10-2023 12:27 PM
Hello all,
We're facing an issue with our Intune/Managed Google Play connector. Google has deleted the account set up specifically to connect to our Managed Google Play instance in Intune. This has been an active link, with the last new device registered about 2 weeks ago and apps on devices being updated since then. We are currently unable to enroll new devices or add new apps. We are also unable to attempt to recover the account and have not been able to find a way to contact Google directly about the account issue.
Barring being able to recover the account, are there ways for us to lessen the impact of creating a new account for the linkage? Or are we going to have to have all our Android BYOD users re-enroll their devices?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2024 10:17 PM
Hello @Lizzie, same thing here. Our Android Enterprise linked Account will being deleted in a few month, but it has already been deactivated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2024 01:35 AM
Hello @LMMAN,
Thanks for your message - nice to see you back in the community. Sorry to hear this has happened to your enterprise account.
Can I check if you have seen this community article? If you look to the bottom there are initial steps to get a new gmail account rebound to your existing enterprise. Have you raised a ticket already with your EMM yet?
Hope to hear from you soon.
Thanks,
Lizzie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2024 12:16 AM
Hi @Lizzie ,
The same happened to a Knox Manage tenant of a client of ours.
We have contacted our EMM provider but we didn't get any further than the advise of unrolling everything and linking a new account!
Upon trying to recover the account, the message pops up saying "Google doesn't provide another way to sign in to this account".
It is deleted a week ago by Google for unknown reason. The Managed Play account is still bound to the EMM and is active, but how long? Can you provide me more information please?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2024 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-21-2024 04:34 PM
yes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-20-2024 07:21 AM
We are experiencing the same issue with a customer we are managing the Intune environment for. This is the third time this has happened to us that the Google account linked to the Managed Play Store is deactivated due to "violation of ToS", where we don't get to know what terms are violated.
@Lizzie Can you also provide me with more information? Appreciate your support!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-20-2024 07:52 AM
Hello @casse,
Thank you for your post, I'm sorry to hear you have had this, especially as it's been three times.
As it happens based on the feedback shared here, I've actually just created an community article to hopefully help you and others if this occurs. Click here to view in the community.
If you have any further questions just let me know and do keep me posted if you can on how you get on.
Thank you,
Lizzie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-24-2024 01:19 PM
Hi Lizzie,
I have the same problem. Google account that linked to Microsoft Intune has been deleted. Can not delete Android Apps in Microsoft Intune. Could you also assist me, please. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-24-2024 01:21 PM
I have see now the article and will first verify the post. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 02:56 AM
No problem @GiovanniS - thanks for letting me know. Give me a shout if you have any questions or I can be of any help.
Hope you get it sorted.
Lizzie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
Hello @Lizzie !
We have the same problem regarding our Google account that is linked to Microsoft Intune.
Unfortunately, i think more than 30 days passed since the account was deleted as i get the "Couldn't find your google account" message when i try to log in.
We can't add apps anymore.
Is there any way to recover the old account or to migrate to another one?
Thank you,
Bogdan Handaric
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
Hello @bogdanhandaric,
Nice to meet you. I'm sorry to hear this has happened to your account. It's likely that you will need to rebind a new Google gmail to your enterprise/organisation. Have you seen this community guide: here with a few pointers on what to do.
Do keep me posted if you can on how you get on and if you have any additional questions.
Thanks,
Lizzie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hello @Lizzie !
Nice to meet you too! I opened a ticket to Microsoft but they say "We never created ticket directly to Google before for Google account migrating, actually we are not allowed to create any ticket." and suggested i try opening a ticket to google myself. I didn't find any way to contact directly, and I am hoping you can provide me a way to do this. Can you help me please?
Thank you,
Bogdan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Thanks @bogdanhandaric for your update. Sorry to hear about this. I've just sent you a direct message via your Community inbox (the little envelope in the top right corner of the community) to get some more details.
Hope to speak with you soon.
Lizzie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
Hi all,
Sorry to hear about the issue with the Intune/Managed Google Play connector. If recovering the deleted Google account isn’t an option, creating a new account for the linkage might be your only choice. Unfortunately, this will likely require re-enrollment of devices, as the link between the old account and the devices is broken.
To lessen the impact, consider the following steps:
1. **Communicate Early:** Notify your Android BYOD users about the situation and the potential need for re-enrollment. Clear instructions can help smooth the process.
2. **Plan for Re-enrollment:** If re-enrollment is necessary, provide a step-by-step guide and support to minimize downtime.
3. **Test First:** Before asking all users to re-enroll, test the process with a small group to identify any issues and refine your instructions.
4. **Backup Data:** Ensure users back up any important data on their devices before re-enrollment to avoid data loss.
5. **Engage with Microsoft Support:** Reach out to Microsoft support for any specific guidance or tools they may offer to help with the transition.
Hopefully, this helps reduce the disruption to your users.
Best regards,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago - last edited 2 weeks ago
![](/skins/images/568F161EEE750CCB16E13453D83787BC/responsive_peak/images/icon_anonymous_message.png)
- Unapprove apps that are no longer available in Google Play in Admin discussions
- Recovering or merging Playstore Managed account in Admin discussions
- Migrating account history/settings etc. from Android Enterprise phone set up to personal Android set up in Admin discussions
- [EMM] My Android EMM Registered account is forced to re-register Android Enterprise. in Admin discussions
- Not managed device requires MDM client for GMail access in Admin discussions