Forum Discussion

Dagareux's avatar
Dagareux
Level 1.6: Donut
2 years ago
Solved

Can’t add work profile

Before I delve into the adb logs, anyone seeing issues enrolling Samsung devices running Android 14? Since a few weeks now, I and a few other users get the error: “Can’t add work profile”. The only w...
  • Dagareux's avatar
    Dagareux
    2 years ago

    The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.

     

     

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Hello Dagareux,

 

Great to meet you. To add to what Moombas mentions here, I wonder what enrollment method are you are using? 

  • Dagareux's avatar
    Dagareux
    Level 1.6: Donut
    2 years ago

     Hi there, it’s a BYOD work profile enrollment. I can see this in the adb logs:

     

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      2 years ago

      Is the target devie an unmanaged private one or an already managed company one?

      If its the second: Only one of them is possible at the same time.

      • Dagareux's avatar
        Dagareux
        Level 1.6: Donut
        2 years ago

        It’s a personal unmanaged device.