Before I delve into the adb logs, anyone seeing issues enrolling Samsung devices running Android 14? Since a few weeks now, I and a few other users get the error: “Can’t add work profile”. The only w...
You may should look into that with your MDM provider then because the massege says that there's already a managed profile on the device as far as i understand it correctly.
I don’t see how this could be related to our MDM provider? Are you sure it’s not something related to Samsung devices considering that they implement their own Android One UI? We’re not seeing the issue with other Android manufacturers right now.
My tests on a Samsung A33 with BYOD went fine in the past, didn't check on A14 but i have several fully managed Samsung devices working well on A14 as well.
The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.
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Since a few weeks now, I and a few other users get the error: “Can’t add work profile”. The only w...","body@stringLength":"366","rawBody":"
Before I delve into the adb logs, anyone seeing issues enrolling Samsung devices running Android 14? Since a few weeks now, I and a few other users get the error: “Can’t add work profile”. The only way around it is to reset to factory…I did that yesterday and was able to immediately enroll after and today I unenrolled and re-enrolled and got the same error…
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I don’t see how this could be related to our MDM provider? Are you sure it’s not something related to Samsung devices considering that they implement their own Android One UI? We’re not seeing the issue with other Android manufacturers right now.
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I don’t see how this could be related to our MDM provider? Are you sure it’s not something related to Samsung devices considering that they implement their own Android One UI? We’re not seeing the issue with other Android manufacturers right now.
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I’ve opened a case with Samsung - I’ll report back when I have something substantial to share with the community.
I’ve opened a case with Samsung - I’ll report back when I have something substantial to share with the community.
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The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.
The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.
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You may should look into that with your MDM provider then because the massege says that there's already a managed profile on the device as far as i understand it correctly.
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You may should look into that with your MDM provider then because the massege says that there's already a managed profile on the device as far as i understand it correctly.
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Hmm, thats strange.
My tests on a Samsung A33 with BYOD went fine in the past, didn't check on A14 but i have several fully managed Samsung devices working well on A14 as well.
My tests on a Samsung A33 with BYOD went fine in the past, didn't check on A14 but i have several fully managed Samsung devices working well on A14 as well.
