Forum Discussion

Level 1.6: Donut

2 years ago

Solved

Can’t add work profile

Before I delve into the adb logs, anyone seeing issues enrolling Samsung devices running Android 14? Since a few weeks now, I and a few other users get the error: “Can’t add work profile”. The only w...

Dagareux
2 years ago
The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.

Dagareux

Level 1.6: Donut

2 years ago

The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.