Difficulty getting Verizon (our reseller) to enroll us in Android Zero-Touch Portal

dhenderson
New member

Does any one have solid contacts/methods for getting Verizon to enroll us in the Zero-Touch Portal.  We recently had a company fall under our IT umbrella and their corporate phones needed to get into our MDM (they currently have no management system on corporate cell phones).  They used Verizon to purchase their Android phones last year, but daily phone calls to Verizon Business Management and they still can't seem to get us enrolled or find the right department to do this.  I actually haven't spoken to anyone (and I have now been forwarded to nearly 20 people in Verizon) who has even heard of the Android Zero-Touch Portal.  We've had an trouble-ticket/incident number open with them but don't seem to be gaining any traction.  Anyone have any helpful experience or contacts with Verizon?

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