Difficulty getting Verizon (our reseller) to enroll us in Android Zero-Touch Portal

[dhenderson]

Does any one have solid contacts/methods for getting Verizon to enroll us in the Zero-Touch Portal.  We recently had a company fall under our IT umbrella and their corporate phones needed to get into our MDM (they currently have no management system on corporate cell phones).  They used Verizon to purchase their Android phones last year, but daily phone calls to Verizon Business Management and they still can't seem to get us enrolled or find the right department to do this.  I actually haven't spoken to anyone (and I have now been forwarded to nearly 20 people in Verizon) who has even heard of the Android Zero-Touch Portal.  We've had an trouble-ticket/incident number open with them but don't seem to be gaining any traction.  Anyone have any helpful experience or contacts with Verizon?

[j-parle]

I am having the EXACT same issue!  Nobody can seem to help and Verizon is no help at all.  This is absolutely frustrating.

[Lizzie]

Hey @dhenderson and @j-parle,

Thanks for highlighting this. I'm going to try and help escalate to see if we can find you someone to talk to at Verzion. I'm just going to send you a direct message via the Customer Community inbox to get a few details from you (see the little envelope at the top right of the screen). 

Hope to speak with you soon,

Lizzie