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Prathik
Level 2.0: Eclair
Joined 3 years ago
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Re: Application report not getting collected on Xiaomi mix fold devices
Hi Emilie_B, Thank you for looking into it, I will ask the Xiaomi engineer to work with Google directly. But if the ADP team has acknowledged the issue, shouldn't they be looking into the fix. The issue has been impacting production for almost 8 months now.34Views0likes2CommentsRe: Application report not getting collected on Xiaomi mix fold devices
Thanks for the suggestion. We are currently not in the partner portal. We were able to get someone from Xiaomi to look into the logs and they root caused the issue to be a crash in the ADP app which was then failing to fetch application list. The below was their response. Hi Developer, We have analyzed the crash logs you provided for com.google.android.apps.work.clouddpc launching com.amazon.enterprise.access.android. From the stack trace, the root cause is clear: android.util.AndroidRuntimeException: FORWARD_RESULT_FLAG used while also requesting a result at android.app.Instrumentation.checkStartActivityResult(Instrumentation.java:2476) This happens when an activity uses Intent.FLAG_ACTIVITY_FORWARD_RESULT while also calling startActivityForResult(). These two mechanisms are mutually exclusive: FLAG_ACTIVITY_FORWARD_RESULT indicates that the current activity will forward the result to its caller. startActivityForResult() indicates that the current activity itself expects to receive a result. Since the logic conflicts, the framework throws an exception during checkStartActivityResult(). Additionally, we have confirmed that there are no permission restrictions on our system side that would block this behavior. Lizzie Emilie_B what would be the best way to get the ADP team on this issue? Thank you for the support.45Views0likes5CommentsRe: Organization reached its usage limits, your work profile can't be set up.
Thank you for your support Lizzie. What is the process to get access to the partner portal? I tried creating a login and it said that I'm not eligible. Wondering if there is way, so that we could get faster support if possible.122Views0likes1CommentOrganization reached its usage limits, your work profile can't be set up.
We have a fleet that is managed with Android Management API that we use for pre prod testing. We started getting `Organization reached its usage limits, your work profile can't be set up` error recently in this enterprise. It had about 800 device when i did the list devices call. I have now removed the older devices and the list device call now returns 84 devices, but I still see the above error when trying to enroll new device. Its been about 2 days since i deleted the devices. Also been about 2 days since i have filled up https://docs.google.com/forms/d/e/1FAIpQLSf4VCzblf27V6jx1_iFt7lD1WjyCDpSDzQcxunTbQdbkEGG4Q/viewform to increase the quota for registered devices. Is there any way to investigate this issue? Can I check the registered devices qouta anywhere in GCP console? Are there any other case where I can see this error? I am seeing this error for both work profile and fully managed device.Solved197Views0likes5CommentsSeeing spike in HARDWARE_BACKED_EVALUATION_FAILED for Android 16 devices.
We are seeing a spike in HARDWARE_BACKED_EVALUATION_FAILED in https://developers.google.com/android/management/reference/rest/v1/enterprises.devices#securityrisk field in AMA Device response. We are seeing this mostly in the Android 16 customers and for some users it went away without any change on their side. So it does not seem anything wrong with the devices and seems random. Anyone else facing this with AMA or play integrity?144Views0likes5CommentsRe: Application report not getting collected on Xiaomi mix fold devices
To add to the above comment, there are devices that have been AER validated for Android 15 (HyperOS 2 for Xiaomi devices) but is still running into this issue. For example https://androidenterprisepartners.withgoogle.com/device/#!/aRavhC5kIcMYHnc6caO6.70Views0likes1CommentRe: How to set policy through my emm in zero touch enable devices?
Hi, were you able to figure this out? I am running into the same issue. Did you figure out what DPC extra we should be passing? I am using AMA API and passing the DPC extra through iframe url https://developers.google.com/android/management/zero-touch-iframe#iframe_url_parameters51Views0likes1CommentMigration from Airwatch to Android Management API
One of our customers is currently onboarded to Airwatch to manage their devices, but they want to move to our Android Management API (AMA) based device management solution. Is there any support available to silently migrate these devices? Or is the only way to wipe the devices and onboard AMA. I see there is support if we own the custom DPC application. But in this case since its owned by Airwatch its out of our control.Managed configuration not getting pushed onto some devices in work profile
My team uses AMA API to managed devices. As part creation of enrollment token we push some applications and managed configuration to those applications as part of the policy. But we are noticing that this is not very reliable. We have many user stories where the app gets installed but the managed configuration is missing. This doesn't happen on all devices but the occurrence of this has been increasing. Is there any known issue or SLA on how long it takes for the managed configuration to be pushed? We have an Application that is set as Required for Setupin the policy. This Application has managed configuration setup, which is required for App registration. This is missing by the time app launches and app registration fails and consequently the work profile provisioning fails.Solved560Views1like15Comments